Welcome to the Terms & Conditions for Brent Cross Florist’s online flower delivery service. Please read these terms carefully before placing an order on our website. These Terms & Conditions govern your use of our website and the purchase of floral arrangements, bouquets, and other related products for delivery throughout Brent Cross and the surrounding areas. By placing an order with Brent Cross Florist, you agree to be legally bound by the following terms.
To purchase flowers online from Brent Cross Florist, you must be at least 18 years of age and capable of entering into legally binding contracts. Orders can be placed via our secure website by following the instructions provided for each product.
After selecting your chosen flowers or gifts, you will be guided through the checkout process. You are responsible for providing complete and accurate delivery information, including the recipient’s full address, preferred delivery date, and any specific requirements or instructions. Errors or omissions in the information provided may result in delay or non-delivery, for which we cannot accept responsibility.
Once your order has been submitted, you will receive an automatic acknowledgment confirming receipt of your order request. Please note, however, that this acknowledgment does not constitute acceptance of your order. All orders are subject to acceptance and availability. In the event that a product is unavailable, we will inform you as soon as possible and offer a substitute of equal or greater value, or a full refund if preferred.
Your order is accepted, and a contract between us is formed only once we confirm dispatch of your chosen flowers or gifts. Brent Cross Florist reserves the right to refuse or cancel an order at any time at our sole discretion. Reasons may include, but are not limited to, unavailability of products, payment issues, or circumstances outside our control.
We offer flower delivery throughout Brent Cross and surrounding areas. While we make every effort to honour requested delivery dates and times, delivery is subject to availability and cannot be guaranteed, especially during peak periods such as Valentine’s Day or Mother’s Day. Orders placed after our designated cut-off times may be delivered on the next working day.
You must ensure someone is available at the delivery address to accept the order. If no one is present, we may, at our discretion, leave the flowers in a safe place or with a neighbour, and a delivery note will be left. We cannot be held responsible for any damage or loss resulting from flowers being left unattended or with a third party at the address.
Brent Cross Florist makes every effort to display our arrangements and products as accurately as possible. Due to seasonal availability, flowers, colours, or containers may occasionally need to be substituted. Any substitutions will be of equal or higher value, and we will maintain the general style and theme of the chosen arrangement.
Images on our website are for illustrative purposes only; actual products may vary slightly. If a significant change is required to your chosen product, we will make reasonable attempts to contact you for approval prior to dispatch.
All prices displayed on our website are in Pounds Sterling (£) and are inclusive of VAT where applicable. Prices exclude delivery charges, which are clearly displayed at the checkout stage before you confirm your order.
Payment can be made by the methods specified on our website. Payment in full is required at the time of ordering. Brent Cross Florist uses secure third-party payment processors, and we do not store your payment details. Your order will only be processed once payment has been received and authorised.
We reserve the right to amend prices at any time. However, orders that have already been accepted and processed will not be affected by any subsequent price changes.
If you wish to cancel or make changes to your order, please contact us as soon as possible. Cancellations or significant amendments may only be made up to 24 hours before the scheduled delivery date. After this time, we cannot guarantee that changes or cancellations can be accommodated, and you may be liable for the full cost of the order.
Due to the perishable nature of flowers and floral products, cancellations cannot be accepted once arrangements have been made, dispatched, or delivered. Refunds, where applicable, will be processed using the same payment method used for the original purchase.
If you are dissatisfied with the quality or condition of your order, please contact us within 24 hours of delivery with full details and, if possible, photographic evidence. Where products are proven to be faulty, damaged in transit, or not as described, we will offer to replace the product or issue a refund at our discretion.
Due to the bespoke and perishable nature of flowers and floral arrangements, returns are generally not accepted except in cases of damage, incorrect delivery, or other extenuating circumstances as judged by Brent Cross Florist. Your statutory rights remain unaffected.
By placing an order with Brent Cross Florist, you warrant that:
1. You are legally capable of entering into binding contracts;
2. All details you provide to us for the purpose of purchasing products or services are accurate, current, and complete;
3. You will notify us promptly of any changes to your personal or delivery information.
Brent Cross Florist will not be liable for any delays or failures in delivery caused by events outside our reasonable control, including but not limited to adverse weather conditions, traffic disruptions, acts of God, or third-party actions.
Our liability to you in connection with any order will not exceed the total price charged for the relevant item(s). We accept responsibility for death or personal injury caused by our negligence and for any matter for which it would be unlawful to exclude or limit our liability as a matter of law. However, we exclude all liability for loss of profits, loss of business, or any indirect or consequential loss or damage.
Where delivery is made to someone other than the purchaser, such as a gift recipient, you accept that evidence of delivery at the delivery address is evidence of delivery to the recipient.
All personal information you provide will be processed in accordance with our Privacy Policy and applicable UK data protection laws. We will use your information solely for the purposes of fulfilling orders, providing customer service, and, where you consent, for marketing purposes. We will not share your details with third parties except as necessary for order fulfillment.
All content on the Brent Cross Florist website, including text, images, designs, and logos, are the intellectual property of Brent Cross Florist or our licensors. Reproduction or use of any content without explicit written permission is strictly prohibited.
We reserve the right to update or modify these Terms & Conditions at any time without notice. The latest version will always be available on our website. Continued use of the website or placing further orders after any changes are made constitutes your acceptance of the revised terms.
These Terms & Conditions, and any contract between a customer and Brent Cross Florist, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
Our Terms & Conditions apply to all online flower delivery orders placed for delivery in Brent Cross and the surrounding areas. By purchasing from our website, you confirm that you have read and understood these terms and agree to abide by them for all orders delivered within our specified service zones.
If you have any questions regarding these Terms & Conditions or need assistance with your order, please contact our customer service team. We aim to provide a helpful and responsive service across Brent Cross and neighbouring communities.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brent Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brent Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
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