As a trusted local florist in Brent Cross, we pride ourselves on providing only the freshest flowers to households and businesses within our community. We understand how important it is for your floral gifts and arrangements to arrive in pristine condition, and we are committed to ensuring every order meets our high standards. Read on to learn more about our returns, refunds and complaints policy, designed with your satisfaction in mind.
While we go to great lengths to carefully package and deliver all arrangements, we recognise that, on rare occasions, flowers may arrive damaged or not as expected. If your bouquet or arrangement arrives damaged, please notify us as soon as possible on the day of delivery. To help us resolve the issue swiftly, we may request photographs of the damaged item. This helps us better understand the situation and improve our delivery service.
Every arrangement from Brent Cross Florist leaves our premises freshly prepared, ensuring peak beauty and longevity. We stand behind our fresh flowers guarantee—your flowers will remain fresh for at least five days from the delivery date, provided they are cared for appropriately (instructions are always included). If you believe the blooms have not lived up to this promise, please contact us within five days of delivery so we can make it right. Our goal is to ensure that every customer in Brent Cross receives flowers that look and feel fresh.
If your flowers are damaged on arrival or fail to meet our freshness standard within the guaranteed window, you may be eligible for a full or partial refund, or a replacement arrangement. We work closely with each customer to find a resolution that best suits their needs. Once your request is reviewed and approved, refunds are processed promptly via the original payment method, and replacement deliveries are scheduled at the next available time. Please note that eligibility is evaluated on a case-by-case basis, and prompt notification helps us resolve matters more efficiently.
Your satisfaction is our first priority, and we welcome feedback to continually improve our service. Should you have a complaint about any aspect of your flowers or experience with Brent Cross Florist, please contact us as soon as possible with details of your order and concerns. Our customer service team will acknowledge your complaint swiftly and work with you to investigate and resolve the issue. We are dedicated to transparency, fairness, and ensuring a positive outcome for every customer in the Brent Cross area.
Brent Cross Florist has become a trusted name among local families and businesses thanks to our commitment to quality and excellent customer care. From celebratory bouquets to sympathy arrangements, we want every experience to exceed expectations. Our returns, refunds, and complaints policy reflects this promise, and our team is always here to support you with any enquiries.
Thank you for choosing Brent Cross Florist. If you require help regarding returns, refunds, or wish to share your feedback, please reach out to us directly. We are always delighted to serve our Brent Cross neighbours and ensure your floral experience is a delightful one.
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